FormalModa Privacy Policy

At FormalModa ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website (www.formalmoda.com), purchase our products, use our services, or interact with us online (collectively, the "Services"). We comply with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and other applicable European and global data protection laws to ensure your information is handled responsibly.

This Policy applies to all users of our Services, including visitors, customers, and individuals who create accounts, subscribe to our communications, or participate in our promotions. By using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you provide directly to us, as well as information we automatically collect when you use our Services. We only collect information that is necessary for the purposes outlined in this Policy.

1.1 Information You Provide Voluntarily

This includes information you share when you interact with our Services, such as:

• Account Information: When creating an account, you may provide your full name, email address, phone number, shipping/billing address, date of birth (if required for age verification), and a password.
• Order Information: When purchasing products, you provide payment details (e.g., credit card number, debit card information, or PayPal account details—note: we do not store full credit card information; this is processed by our third-party payment processors), order preferences (e.g., size, color, delivery speed), and any special instructions.
• Communication Information: When you contact our customer support (via email, chat, phone, or contact form), subscribe to our newsletter, or participate in surveys, contests, or promotions, you may provide additional details such as your feedback, questions, or preferences.
• Customization Information: If you request custom-fit products (e.g., made-to-measure suits), you may provide body measurements, fit preferences, or other details to tailor the product to your needs.

1.2 Information We Automatically Collect

When you use our Services, we may collect information about your usage through cookies, web beacons, and other tracking technologies. This includes:

• Device & Technical Information: Your IP address, browser type and version, operating system, device model, screen resolution, internet service provider (ISP), and information about how your device connects to our website (e.g., Wi-Fi or cellular data).
• Usage Data: Details about how you interact with our Services, such as pages visited, products viewed, search queries, time spent on each page, click-through rates, cart activity (e.g., items added/removed), and purchase history.
• Location Information: We may collect approximate location data based on your IP address (e.g., country or city) to provide location-specific services (e.g., local shipping options) or comply with regional laws. We do not collect precise GPS location unless you explicitly allow it (e.g., via your device settings).

2. How We Use Your Information

We use your personal information only for legitimate purposes that are disclosed in this Policy or communicated to you at the time of collection. These purposes include:

2.1 Fulfill Orders & Provide Services

• Process, fulfill, and track your orders (e.g., coordinate with shipping partners to deliver products, send order confirmations, and update you on delivery status).
• Manage your account (e.g., allow you to view order history, update personal details, or track returns/exchanges).
• Provide customer support (e.g., respond to your questions, resolve issues with orders, or assist with customization requests).

2.2 Improve & Personalize the Services

• Analyze usage data to understand how users interact with our website, identify areas for improvement (e.g., optimizing page load times or simplifying the checkout process), and develop new features or products.
• Personalize your experience (e.g., recommend products based on your browsing/purchase history, show relevant content, or remember your preferences for future visits).

2.3 Communicate With You

• Send transactional communications (e.g., order confirmations, shipping updates, return/exchange notifications, or password reset links) via email, SMS, or phone.
• Send marketing communications (e.g., newsletters, promotions, new product announcements, or exclusive offers) if you have opted in to receive them. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in the email or updating your account settings.
• Notify you of changes to our Services, Privacy Policy, or Terms of Service (e.g., via email or a notice on our website).

2.4 Ensure Security & Compliance

• Protect our Services and users from fraud, unauthorized access, data breaches, or other security risks (e.g., verify your identity when logging in, detect unusual account activity, or block suspicious transactions).
• Comply with applicable laws, regulations, or legal obligations (e.g., respond to subpoenas, court orders, or requests from government authorities; maintain records for tax or audit purposes; or report illegal activity).

2.5 Other Legitimate Purposes

• Conduct market research or surveys (with your consent) to understand customer preferences and improve our products/services.
• Enforce our Terms of Service (e.g., address violations or resolve disputes).

3. How We Disclose Your Information

We do not sell, rent, or lease your personal information to third parties for marketing purposes. We may share your information with the following parties only as necessary to fulfill the purposes outlined in this Policy:

3.1 Service Providers

We work with trusted third-party service providers who perform functions on our behalf. These include:

• Payment Processors: Companies like PayPal, Stripe, or credit card issuers that process your payment details (we do not share full payment information with these providers—only the data needed to complete transactions, such as your name, billing address, and payment amount).
• Shipping & Logistics Partners: Courier services (e.g., DHL, UPS, or local postal services) that deliver your orders (we share your shipping address, name, and order details to ensure timely delivery).
• IT & Analytics Providers: Companies that host our website, manage our servers, or provide analytics tools (e.g., Google Analytics) to help us improve our Services (these providers may access usage data but are prohibited from using it for other purposes).
• Customer Support Tools: Platforms that help us manage customer inquiries (e.g., chat software or ticketing systems) (we share your contact information and inquiry details to enable support).

We require all service providers to comply with applicable data protection laws, use your information only as instructed, and implement appropriate security measures to protect your data.

3.2 Legal & Regulatory Authorities

We may disclose your information if required by law, regulation, or legal process (e.g., a subpoena, court order, or request from a government agency). We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of our users or others (e.g., to investigate fraud, respond to a data breach, or prevent harm).

3.3 Business Transfers

If FormalModa is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the new owner or successor entity as part of the transaction. We will notify you of any such transfer via email or a notice on our website and ensure the new owner complies with this Privacy Policy.

3.4 With Your Consent

We may share your information with third parties for other purposes only if you explicitly consent (e.g., sharing your details with a wedding planner for a collaborative promotion).

4. How We Protect Your Information

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use Secure Sockets Layer (SSL) encryption to protect data transmitted between your device and our website (look for the "https://" prefix and padlock icon in your browser).
• Access Controls: Only authorized employees and service providers have access to your personal information, and they are required to keep it confidential.
• Data Storage: We store your information on secure servers located in the European Union (EU) or in countries that have been deemed "adequate" by the European Commission (e.g., the UK, Canada, or Japan) to ensure compliance with GDPR. If data is transferred outside the EU, we use Standard Contractual Clauses (SCCs) or other legally recognized mechanisms to protect your information.
• Regular Audits: We conduct regular security audits and updates to our systems to address emerging threats and vulnerabilities.

While we take all reasonable steps to protect your information, no security system is 100% secure. We cannot guarantee the absolute security of your data, and you acknowledge that you use our Services at your own risk.

4.1 Your Role in Protecting Your Information

You are responsible for protecting your account information, such as your password. Do not share your password with others, and log out of your account when using a public or shared device. If you suspect unauthorized access to your account, contact us immediately at [mmadelin913@gmail.com].

5. Your Data Protection Rights

Under GDPR and other applicable laws, you have the following rights regarding your personal information. To exercise these rights, contact us at [mmadelin913@gmail.com] with your name, email address, and a description of your request:

5.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including details about how we collected, used, and disclosed it.

5.2 Right to Correct

You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you (e.g., updating your shipping address or email).

5.3 Right to Erasure ("Right to Be Forgotten")

You have the right to request that we delete your personal information, subject to certain exceptions (e.g., if we need to retain it to comply with legal obligations or fulfill an order).

5.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information (e.g., if you dispute the accuracy of the data or object to our use of it) while we resolve the issue.

5.5 Right to Data Portability

You have the right to request that we transfer your personal information to another organization or to you in a structured, machine-readable format (e.g., a CSV file), where technically feasible.

5.6 Right to Object

You have the right to object to our processing of your personal information for marketing purposes or for other legitimate interests (e.g., data analytics). We will stop processing the information unless we can demonstrate compelling legitimate grounds for the processing that override your interests.

5.7 Right to Withdraw Consent

If you provided consent for us to process your information (e.g., for marketing), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

5.8 Right to Lodge a Complaint

If you believe we have handled your personal information in violation of data protection laws, you have the right to lodge a complaint with your local data protection authority (e.g., the Information Commissioner’s Office (ICO) in the UK or the CNIL in France).

6. Cookie Policy

We use cookies and similar tracking technologies (e.g., web beacons, pixel tags) to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize your browser, remember your preferences, and analyze usage data.

6.1 Types of Cookies We Use

• Necessary Cookies: These cookies are essential for the operation of our Services (e.g., allowing you to log in, add items to your cart, or complete checkout). They cannot be disabled.
• Analytics Cookies: These cookies help us understand how users interact with our website (e.g., which pages are visited most often, how long users stay on a page). We use Google Analytics for this purpose—you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Functional Cookies: These cookies remember your preferences (e.g., language settings, saved shipping addresses) to personalize your experience.
• Marketing Cookies: These cookies track your browsing activity to deliver relevant advertisements (e.g., showing you FormalModa promotions on other websites). You can opt out of marketing cookies (see below).

6.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, or set preferences for when cookies are allowed. Note that disabling necessary cookies may prevent certain features of our website from working properly (e.g., you may not be able to complete a purchase).

For more information on managing cookies, visit the help section of your browser (e.g., Chrome, Firefox, Safari) or the ICO’s cookie guide.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period depends on the type of information and the purpose of processing:

• Order & Account Information: We retain your order history and account details for 7 years after your last interaction with us (to comply with tax and legal obligations) or until you request deletion (whichever comes first).
• Marketing Information: We retain your contact information for marketing purposes only as long as you opt in to receive communications. If you unsubscribe, we will stop using your information for marketing but may retain a record of your unsubscribe request to avoid sending future communications.
• Usage & Technical Data: We retain anonymous usage data (e.g., page views, device type) for 2 years to improve our Services, after which it is aggregated or deleted.

When we no longer need your personal information, we securely delete or anonymize it to ensure it cannot be linked to you.

8. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not intentionally collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will delete that information immediately. If you believe we have collected information from a child under 16, contact us at [mmadelin913@gmail.com].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this Policy and notify you via email (if you have an account) or a notice on our website. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of our Services after the updated Policy takes effect constitutes your acceptance of the changes.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

• Email: mmadelin913@gmail.com

If you want to adjust specific clauses (e.g., add details about regional data laws, update contact information, or refine cookie types), or align the policy with additional business practices (e.g., loyalty programs), I can help you create a customized Privacy Policy tailored to FormalModa’s needs—would you like to modify any section?